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Please tell us how we did. We appreciate the comments and feedback. Please email all comments and feedback to

1. My name is Karl Brockoff. I bought a motor through Factory Direct Parts Inc. recently.
I wanted to give Greg Gorup 5 out of 5 stars with his customer service. he was able to answer the phone every time I called and answer any questions I had. when he didn't have an answer he would do his best to get one within a few minutes. 
The customer service I received will defiantly make me more apt to buy from / in the future. plus the prices were competitive.
So I thank you for this pleasant buying experience

2. To whom it may concern, We own a body shop and auto repair shop in Aurora, Colorado and have on occasion need to order trailer parts to repair customers trailers. About a week ago I contacted your company and talked with Greg about the need for two hydraulic trailer jacks. Greg was so customer friendly and helpful, he went out of his way to make sure that I was informed about the particular jacks that we were looking at. I never felt rushed like many times when you get on the phone with a new supplier. Greg is definitely an asset to your company. I just hope that my employees treat my customers like Greg treats his. Thanks again Greg, we will definitely be ordering more parts from you all.    Ron Pietrafeso, Owner J M Auto Service and Collision

3.  Thanks for taking such good care of us.  We have the jack installed on our trailer and it works great.  So much easier!!  Just wanted to let you know how pleased we are and that we will be spreading the word that you guys are the best!  Mona and Don

4. Thank you very much for you help have been a great in helping me choose the right Jack motor for my horse trailer....I have you all bookmarked when I need anything else...

Maxie Swafford

5. Thanks Greg. I will certainly check with you for any future purchases. The customer service you have provided has been most impressive.

Cheers. Glenn Brandon

6. Erik Fleck

FYI, I have passed along your website to several of my friends/co-workers too. They were made aware of your great customer service. Note: Word of Mouth means a lot in this industry.


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